Description
The Front Desk Associate handles guest check-ins and check-outs, room reservations, requests, changes, cancellations, payments, billing adjustments, key activation, and daily reports. The role also provides guest information and directions, manages wake-up calls, processes cash and payment adjustments, and reports theft or other guest concerns. It requires following company policies, maintaining professional appearance and confidentiality, supporting guests with disabilities, and performing physical duties such as standing, walking, and lifting up to 10 pounds.
