Description
The Front Desk Supervisor leads and supports the front desk team, maintains the front-of-house area, oversees lanes, arcade, and attractions, schedules staff and covers events, trains and coaches front-desk staff and porters, answers guest questions, operates the POS system, makes announcements, completes opening and closing duties, handles safety incidents, and supports equipment, supplies, and vending operations. The role requires a high school diploma or equivalent, two years of guest service experience, one to two years of supervisory or lead experience, strong communication, confidence, and organization, and the ability to work in a busy, loud, high-energy environment.
