Description
The Guest Services Agent works in the Front Office department to welcome guests, handle check-in and check-out, respond to inquiries, process payments and room assignments, coordinate with housekeeping and maintenance, and maintain a clean front desk and lobby. The role requires strong customer service, communication, multitasking, computer, data-entry, problem-solving, and conflict-resolution skills, with a high school diploma and hospitality or customer service experience preferred. The position involves varied shifts, including weekends and holidays.
