Description
The Guest Services Agent will support front-office operations at The Westin and Four Points by Sheraton Brisbane, handling check-ins and check-outs, reservations, guest inquiries, complaints, loyalty programs, and service-related concerns. The role requires customer service and relationship-building skills, up-selling ability, hospitality experience, and familiarity with OPERA or a similar property management system; at least two years of experience is preferred, preferably in a high-volume environment. Benefits include hotel training, Marriott group discounts, recognition programs, wellbeing and mindfulness programs, and an Employee Assistance Program.
