Description
Portico is hiring a Regional Guest Services Lead to launch and deliver a world-class front-of-house experience at the brand-new Manchester offices of a world-renowned auditor. The role manages and oversees client and guest service, business support functions including hospitality, meeting-room setup, vending services, and the client journey, and requires hands-on leadership of high-performing teams. It is a 40-hour-per-week position with shifts from 7:30 am to 18:00 pm, Monday to Friday, with flexibility to support evening client events. The posting requires proven five-star service experience, leadership and team-management skills, and experience with recruitment, team preparation, operational planning, and service implementation. Benefits include holiday allowance, pension contributions, life insurance, enhanced annual leave, a friend-recommendation bonus scheme, a thank-you voucher scheme, confidential employee support, and training opportunities.
