Description
The Front Office Manager will oversee, mentor, and lead front-office team members through the guest journey from pre-arrival to checkout and follow-up, coordinate with the Director of Rooms and other guest-services leaders, use property-management tools to deliver personalized communications, train team members, and improve guest and team satisfaction and departmental financial performance. The role requires fluency in English, Microsoft Windows and property-management-system proficiency, a valid US driver's license, at least two years of relevant leadership experience, a high school diploma or equivalent, and legal authorization to work in the United States. The base annual salary range is $80,000 to $90,000.
