Description
Grecotel Hotels & Resorts is hiring a Guest Services Manager to oversee the day-to-day operations of its guest services department. The role manages staff schedules and 24/7 coverage, coordinates with housekeeping, maintenance, and food and beverage, trains and coaches staff, resolves escalated guest issues, monitors feedback, maintains departmental records, and ensures compliance with policies. The position requires a bachelor's degree in hospitality management, business administration, or a related field, at least five years of guest services experience including three years in management or supervision, strong communication and organizational skills, and knowledge of hospitality best practices. Benefits include a competitive salary package, additional benefits, accommodation and full board where necessary, transportation support, training, and employee discounts.
