Description
The Guest Service Representative provides courteous and efficient service to campground guests before arrival and throughout their stay. Responsibilities include registering guests, issuing keys, maintaining occupancy records, making and confirming reservations, collecting payments, answering amenity and local-attraction inquiries, handling messages and packages, resolving complaints, maintaining the store, controlling inventory, and increasing ancillary revenue. The role requires fluent English, strong communication and decision-making skills, confidentiality, night, weekend, and holiday availability, and the ability to work in varying weather and physically demanding conditions.
