Description
The Guest Service Representative serves as a primary contact for guests across phone, chat, email, and other communication channels. The role involves answering inquiries, documenting interactions in the dealership’s CRM, scheduling and coordinating appointments, making outbound calls, resolving concerns, providing product and promotion information, and building guest relationships. The position requires professional appearance, strong communication, goal-setting, and the ability to work in a fast-paced environment; applicants must be at least 18, have a valid driver’s license, and pass a drug screen and background check. Benefits include employer-paid medical, dental, and vision insurance, a 401(k) match, life insurance, paid vacation, sick leave, paid holidays, and employee discounts.
