Description
The role leads multi-year process re-engineering and business transformation across customer support functions, including end-to-end workflow redesign, SOP standardization, cross-country operating-model alignment, technology and AI integration, and change adoption. It requires 10–15 years of progressive leadership experience in business process re-engineering, enterprise technology implementations, shared services, or large-scale operations transformation, along with expertise in Lean, Six Sigma, target operating models, and cross-functional stakeholder management.
