Description
Grab is hiring a BPO Operations Manager in Chiang Mai to lead customer support operations and the Customer Escalation Level 2 agenda, manage Thailand BPO performance across service, quality, productivity, customer experience, cost, and risk, govern BPO partner relationships, support capacity and workforce planning, lead process improvements, and coordinate readiness for future operational scope transitions. The role requires at least six years of experience in customer support operations, service delivery, contact centre operations, vendor management, or a related field, along with commercial and operational judgement, stakeholder management, and fluency in Thai and English. Benefits include term life insurance, medical insurance, GrabFlex, parental and birthday leave, volunteering leave, and flexwork arrangements.
