Description
Niologic is hiring a Head of AI Service Delivery to lead a 2–4 person delivery team responsible for the operational quality, customer service, SLA compliance, issue escalation, and performance monitoring of AI service contracts. The role includes onboarding customers, answering customer inquiries, handling complaints, coordinating with AI Engineers and business development, and maintaining workflow stability. It requires prior customer-responsibility experience, knowledge of AI systems in operation, strong German and English communication, and the ability to present using Office, Claude Design, or think-cell. The position is based at Niologic’s AI.Village campus in Hürth-Kalscheuren and requires full-time on-site attendance.
