Description
CWS is seeking a Head of Customer Care for the DACH region within its Cleanrooms Sales team. The role leads customer-care operations for approximately 600 customers and double-digit million-euro revenue, overseeing customer satisfaction, loyalty, escalations, customer-related processes, service levels, orders, complaints, KPIs, reporting, process optimization, and cross-functional improvement initiatives. Candidates should have several years of Customer Care leadership experience, knowledge of customer-care organization design and administrative processes, fluent German and English, ERP/CRM proficiency, commercial process improvement experience, and willingness to travel about 30%.
