Description
CWS is hiring a Head of Customer Care DACH to lead customer support for approximately 600 cleanroom textile customers, manage escalations and customer-related processes, optimize the Customer Journey using KPIs and reporting, and develop a sustainable Customer Care strategy. The role collaborates closely with Sales, Operations, Supply Chain, and other internal teams, requires several years of Customer Care leadership, German and English fluency, ERP/CRM proficiency, and approximately 30% travel.
