Head of Customer Experience, HK/MO at DFI Retail Group

DFI Retail Group is hiring a Head of Customer Experience for Hong Kong and Macau to lead the transformation and multi-channel customer experience strategy, manage people planning and functional budgets, oversee CRM and loyalty initiatives, drive continuous improvement and performance, and coach a high-performing Customer Experience team. The role requires formal qualifications in sales, marketing, business management, or a related discipline, at least 10 years of Customer Experience management experience, and at least 10 years leading Customer Experience teams across multiple disciplines, with retail and home furnishing experience preferred.