Description
PURELEI is hiring a Head of Customer Experience to build and lead the post-purchase customer journey across service, marketing, logistics, retail, and marketplace touchpoints. The role owns customer lifecycle management, retention, NPS, service operations, automation, cost efficiency, partner management, and international experience standards, while leading the internal customer-service team and coordinating with cross-functional stakeholders. It reports to the COO, is hybrid with regular presence in Mannheim, and requires several years of customer-service and customer-experience experience, ideally 7+ years, including leadership and experience in D2C, e-commerce, or retail.
