Description
Celigo is hiring a Head of Customer Support to lead a global team and own customer support outcomes from first contact through platform adoption. The role focuses on improving customer health, adoption, time-to-value, self-service deflection, and retention risk while using AI-assisted workflows, intelligent routing, knowledge systems, and automation. It requires extensive experience leading technical support teams in SaaS and multi-geo environments, implementing AI in support, and managing Zendesk, Snowflake, and AI platforms. The position offers a remote-first culture and a base salary of $175,000 to $210,000 per year.
