Description
Grab is hiring an onsite Head of Grab Support – Thailand to lead end-to-end customer experience strategy and operations for the Thailand market. The role owns CX vision across product verticals, BPO operational performance, quality, capacity planning, AI-enabled service transformation, data-driven operations, and stakeholder alignment with country and regional teams. It also leads and develops in-house support specialists and BPO partner talent, requires 10+ years of relevant leadership experience, and requires fluency in Thai and English.
