Description
Cabify is hiring a Head of Operations & Customer Experience in Peru to lead the Customer Operations & Customer Experience department. The role oversees operational planning, process standardization, customer experience for riders, drivers, fleets, and corporate customers, customer support strategy, operating models, analytical frameworks, cross-functional coordination, supplier relationships, team development, and compliance with global and local standards. Candidates should have 7 to 10 years of relevant experience, leadership of multidisciplinary teams, strong analytical and strategic abilities, and preferably experience in startups, technology companies, or hypergrowth environments.
