Description
emnify is hiring a newly created Head of Service Delivery in Berlin to lead a four-person team and own the end-to-end service delivery process from contract signature through onboarding, SIM order management, logistics, and go-live. The role coordinates Sales, Product, Operations, and Logistics; builds tracking systems and process documentation; drives continuous improvement; and develops the team. It requires experience leading service delivery, operations, or customer project management teams in technically complex environments, along with the ability to work with APIs and connectivity platforms at a functional level.
