Description
My Money Matters is hiring a Head of Service to lead its Operations and Member Services functions, supporting employers and employees across the company. The role owns strategy, standards, KPIs, process improvement, automation, service quality, workforce planning, stakeholder relationships, and escalation of complex cases. It is a hands-on leadership position requiring experience leading operations and customer service functions, managing managers, process design, low-code automation, data use, and stakeholder management. The role is remote within the United Kingdom and includes benefits such as a home-office budget, annual leave, pension access, and healthcare cashback.
