Description
OneStock is hiring a Head of Support to build and operate a global, follow-the-sun support organization for its mission-critical retail order management system. The role reports to the VP Customer Services, leads approximately 12 support engineers, designs 24/7 coverage and handover processes, manages SLAs and support quality, partners with Delivery, Product, Customer Success and Finance, and develops the support toolstack and automation. The ideal candidate has experience running a SaaS or technology support team, designing distributed support models, understanding complex technical ecosystems, and fluent English; French is a plus. The position offers a competitive fixed salary plus bonus, generous remote work, health insurance, paid leave, and offices in Toulouse, Paris, London and Milan.
