Description
The Heartline Relatable Responder will provide empathetic, lived-expert peer support to young adult callers affected by New York State’s child welfare and juvenile justice systems. The role involves answering calls, engaging callers one-on-one, navigating resources, documenting interactions, participating in team activities, presenting program performance to stakeholders, and collaborating with statewide agencies. The position is performed remotely and requires personal or professional experience supporting youth impacted by the juvenile justice system, along with communication, documentation, computer literacy, and peer-support skills.
