Description
The HOA Customer Service Representative serves as the residents' first point of contact, handling homeowner, board, vendor, architectural, compliance, account, maintenance, and general association inquiries through phone, email, and portal. The role supports community managers with administrative and client-communication tasks, maintains records in the CINC system, resolves client concerns, escalates complex matters, and gathers feedback to improve the onboarding process. A high school diploma or GED, customer-service or administrative experience, strong communication skills, and Microsoft Office proficiency are required; property-management or HOA experience is preferred.
