Summary from listing
Sonepar Canada is hiring an IT Help Desk Agent to provide phone, email, virtual-meeting, and after-hours mobile-phone support for computer, software, hardware, ERP/WMS, and simple network issues. The role is 80% office-based Monday through Friday, with one day of work from home and one week per month at 100% office attendance, plus rotational after-hours support. Candidates need 1–3+ years of information technology service and support experience, customer-service experience, bilingual French and English communication, and knowledge of Windows 11, Office 365, mobile devices, Active Directory, and ticketing systems.
