Description
The Help Desk Analyst I provides first-line technical support to internal employees and contractors in a hybrid role in the Topeka, Kansas region. Responsibilities include diagnosing and resolving hardware and software issues, supporting laptops, mobile devices, and enterprise applications, managing incidents through ticketing systems, assisting with onboarding and access management, and participating in after-hours on-call support. The role requires at least two years of technical support experience, strong customer service and troubleshooting skills, a valid driver's license, and familiarity with Windows, Microsoft 365, VPN, remote support tools, mobile device management, and virtual desktop environments.
