Description
Zones LLC is hiring a Help Desk Analyst II for a 6–12 month contract with an option to renew in Dallas, Texas. The role provides Tier 2 escalation support, onsite technology-bar hub maintenance, in-person user troubleshooting, hardware and software support, access and permissions troubleshooting, equipment shipping and receiving, asset management, and coordination with internal technology teams. Candidates should have an associate degree in a computer or IT-related field, at least two years of technical support experience, strong problem-solving and communication skills, and experience with ticketing software, Microsoft Windows, macOS, Microsoft Office 365, and email clients.
