Description
Lehigh University’s Information Technology Services is hiring a Help Desk Assistant to serve as the first point of contact for technology support for students, faculty, and staff. The role involves troubleshooting and resolving a broad range of technical issues across multiple support channels, escalating complex cases, documenting interactions in the ticketing system, supporting onboarding and university system guidance, and contributing to help desk projects and knowledge base content. The position is full-time, on-campus in Bethlehem, Pennsylvania, requires weekend/evening availability as assigned, and is classified as an exempt staff Grade 8 role with an approximate salary range of $44,600 to $53,530.
