Description
The Help Desk Coordinator provides first-line technical support to customers and end users, diagnosing and resolving computer, Microsoft application, and AOC business application issues. The role logs incidents and requests, documents resolutions, provides follow-up, supports site and project assignments, and follows Help Desk and IT Operations procedures. Strong communication, organization, troubleshooting, and knowledge of Microsoft Windows, Windows Server, Active Directory, Office 365, Excel, Word, and Visio are desired. The position has a 35-hour workweek.
