Description
The Helpdesk Coordinator handles incoming emails and helpdesk tickets from customer associates regarding desktops, laptops, mobile devices, and related support issues. The role documents and resolves issues, manages device orders and system updates, supports exception tickets with mobility vendors, generates return shipping labels, and works across multiple customer and internal platforms. It is a contract role estimated to last 3–6 months and requires Microsoft 365 proficiency, strong communication and problem-solving skills, a high school diploma or equivalent, and the ability to pass a background check.
