Description
BitByBit (BBB), a Managed Service Provider serving U.S.-based clients, is hiring an experienced Help Desk Engineer II (Level 2) for a remote role based in the Philippines or Indonesia. The position focuses on advanced technical support, escalations from Level 1, systems administration across Microsoft 365, Windows Server, networking, cloud services, and virtualization, plus participation in infrastructure projects, documentation, process improvement, and mentoring. The role requires at least 4 years of IT support experience, including 2 years in an MSP environment, with preferred experience in PowerShell, Azure, security, and project work, and offers monthly compensation, health/dental coverage, vacation, and retirement benefits depending on location.
