Description
Harbor IT is hiring a remote-first Help Desk Technician II to serve as a Tier 2 escalation point for complex healthcare, medical, and life sciences client support. The role owns tickets through resolution and documentation, troubleshoots Microsoft 365, Entra ID, Active Directory, Windows, endpoints, security, and network issues, manages RMM and PSA tools, supports deployments and migrations, monitors uptime, documents processes, mentors Help Desk I technicians, and participates in an emergency on-call rotation. The position is primarily remote with occasional onsite support in the Greater Boston area and offers health, dental, and vision insurance, a 401(k) match, unlimited PTO, and professional development opportunities.
