Description
The Help Desk Manager will oversee Enterprise Help Desk operations for the U.S. Equal Employment Opportunity Commission, supervising help desk personnel, allocating resources, managing ticket lifecycles, approving escalated resolutions and closures, and ensuring service-level compliance. The role requires a bachelor’s degree in a relevant field or an equivalent substitute, at least seven years of progressively responsible IT support or service desk experience, three years managing an enterprise help desk, and ITIL v4 Foundation certification. Preferred qualifications include federal government or federal IT contract experience and relevant IT service management or technical support certifications.
