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Help Desk Manager at GDIT

Compensation

$107,744 – $126,500/yr

Setup
Hybrid
Location
Washington, District of Columbia
Type
Full-time

Description

GDIT is seeking a Help Desk Manager to provide world-class IT support to high-level federal government clients in Washington D.C. The role involves providing advanced technical support for macOS systems, monitoring ticket reviews, mentoring junior staff, conducting root-cause analysis, and collaborating on quality improvement initiatives. The successful candidate will serve as a technical SME for the Mac team and operate independently with minimal supervision.

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