Description
Harrington Process Solutions is hiring an IT Helpdesk Manager to lead and develop the Helpdesk and End User Support team, oversee daily operations, escalations, SLAs, KPIs, and service delivery, and troubleshoot complex hardware, software, networking, Microsoft 365, and endpoint issues. The role also manages IT assets, supports hardware refreshes, software deployments, migrations, and upgrades, and partners with IT and business stakeholders to implement long-term solutions. The position requires at least 10 years of progressive IT helpdesk, service desk, or end-user support experience, 5 years of technical leadership or management experience, strong enterprise troubleshooting and Microsoft 365 and related technology knowledge, and a bachelor’s degree or equivalent experience.
