Description
Yardstick Technologies is hiring a full-time Help Desk Manager to lead and develop Tier 1 Service Desk Analysts and oversee the daily operations of its contact centre. The role manages customer service quality, KPIs, ticket queues, scheduling, performance reviews, coaching, training, escalations, and service delivery improvements. Candidates need at least five years of experience in customer service, IT support, service desk operations, or an MSP-related field, plus leadership, performance-management, ticketing, and customer-service experience. The position requires flexibility for after-hours work, an on-call escalation rotation, and travel of up to 10% for customer engagements and site visits.
