Description
Abacus Technology is seeking a Help Desk Specialist for the BLITS program at Hanscom AFB. The role involves handling daily maintenance and monitoring of hardware and software, reviewing tickets, supporting voice issues, troubleshooting remotely and on-site, installing authorized software, supporting classified encryption operations and virtualized desktops, ensuring proper configuration and availability of workstations, and implementing security fixes. The position requires 3+ years of help desk or technical support experience, a HS Diploma or GED, Security+ CE certification, experience with Windows and Active Directory, proficiency with Microsoft Office products, strong troubleshooting and customer service skills, and the ability to work in a team environment.
