Description
The Help Desk Support Analyst provides Tier 1 and Tier 2 technical support for end users across company locations, with an in-person base in Stoughton, Massachusetts. The role supports Windows and macOS systems, Microsoft 365, Epicor ERP, engineering software, warehouse devices, printers, Wi-Fi, conference-room technology, mobile devices, and help-desk ticketing through Freshservice. It requires at least two years of help desk or IT support experience, occasional travel, and the ability to work on-site in Stoughton. The salary is $65,000–$75,000 per year.
