Description
SGS Ecuador, part of SGS Group, is seeking a student in Systems Engineering, Telecommunications, or related fields to provide support to its IT help desk and user support functions. The role involves ticket registration, incident documentation, escalation of complex cases, basic Windows troubleshooting, and support for Microsoft 365 services including Outlook, Teams, OneDrive, and user management. Candidates should also have basic hardware diagnostics, foundational networking knowledge, familiarity with remote assistance tools like AnyDesk and Remote Desktop, and strong customer service, communication, and proactivity skills.
