Description
Edward Jones is hiring a remote Help Desk Specialist to provide technical support to branches, departments, and remote users. The role involves diagnosing and resolving issues with video and phone systems, access, connectivity, passwords, and general system questions; documenting trends; prioritizing and escalating work; and maintaining support records. The position requires a professional remote workspace and high-speed internet, with occasional weekend and holiday availability preferred. An associate degree in computer science or a related field, or two years of related work experience, is required.
