Description
Howard University is hiring a Service Desk Support Technician to provide Tier 1 and Tier 2 IT support for faculty, staff, students, administrators, and external contacts. The role handles help-desk tickets, troubleshooting, hardware and software maintenance, asset management, documentation, ServiceNow tracking, user training, and occasional equipment installation. It requires onsite work in Washington, DC, a bachelor's degree or equivalent experience, CompTIA A+ certification, ServiceNow ITSM experience, and three to five years of related experience; ITIL and additional CompTIA certifications are preferred. The expected salary range is $45,000 to $51,600.
