Description
Alpha Omega is hiring a Help Desk Technician to support the Navy DUSN(M) IT DSS program at an onsite location in Arlington, Virginia, near the Pentagon. The role provides advanced hardware and software troubleshooting, manages NMCI and Nautilus network assets, VLANs, port activations, printers, CAT5-6 and fiber, and Video Teleconferencing systems, while handling Tier 3 escalations and daily IT tickets. Candidates need at least seven years of information technology experience, help desk team experience, strong communication and customer service skills, and a CompTia SEC+ certification or equivalent meeting DoD 8140/8570.01‑M requirements. The likely salary range is $60,000 to $90,000, with health and dental insurance and other benefits.
