Description
The HELP Desk Technician provides technical support to end users, troubleshoots hardware and software issues, performs repairs and preventive maintenance, supports phone systems and user desktops, and provides remote support to satellite locations. The role also handles MIS operations, ticket entry, procurement of hardware and software, and on-the-job training. It requires 2–5 years of MIS support experience, a PC software-based IS troubleshooting background, a bachelor’s degree in Computer Science or equivalent, and the ability to meet specified vision, lifting, and sitting/standing requirements.
