Description
Stimulus Technologies is seeking a Help Desk Technician for Stimulus Broadband in Klamath Falls, OR. This role involves providing high-quality customer service, triaging service requests, resolving Level 1 issues, and escalating others. The technician will handle customer calls, emails, and portal requests, record payments, set up and terminate accounts, and troubleshoot issues remotely. The ideal candidate will have strong phone etiquette, PC proficiency, basic networking understanding, and the ability to communicate effectively with clients. Previous technical support or call center experience and knowledge of Quickbooks and Sonar software are a plus.
