Description
The Field Assistance Services (FAS) team at Gunter AFB, Alabama provides 24/7/365 help desk support for Air Force systems and serves as the initial contact for technical issues reported by field users worldwide. The role involves troubleshooting applications, network, desktop, and systems hardware and software; documenting tickets in Remedy; escalating unresolved issues; and maintaining knowledge of relevant technologies. It is an entry-level full-time position requiring at least two years of customer service or help desk experience, a current CompTIA Security+ certification, technical troubleshooting experience, U.S. citizenship, and the ability to obtain and maintain a Secret-Level clearance.
