Description
The Help Desk Tier 2 Support Specialist provides intermediate desktop and end-user technical support to EEOC users, diagnosing and resolving hardware, software, operating system, application, connectivity, and peripheral issues that Tier 1 support cannot handle. The role manages incidents and service requests, documents troubleshooting and ticket activity, escalates complex issues to Tier 3, collaborates with technical teams, and maintains knowledge-base and troubleshooting documentation while following security and service-level requirements.
