Description
The Helpdesk Analyst will provide onsite user support in the Wilmington, Delaware office, resolving telephone and email requests, documenting tickets, prioritizing and escalating incidents, assisting with audio-visual and hardware/software installations, maintaining helpdesk processes and knowledge-base articles, analyzing ticket trends, and providing rotating after-hours support. The role requires 3–5 years of technical support experience or equivalent knowledge of standard office hardware and software, with A+ Network, MCSE, an associate or bachelor's degree, and law-firm experience preferred.
