Summary from listing
NTT DATA Services is hiring a Provider Clinical Service Desk Agent to handle inbound healthcare customer calls about clinical applications such as Epic, Cerner, McKesson, and Meditech. The role involves training service-desk team members, evaluating training gaps, troubleshooting workflow and application issues, documenting and escalating tickets, and resolving incidents in a 24/7 call-center environment. Candidates must be shift flexible, including nights, weekends, and holidays, and must have at least four years of service desk or equivalent technical troubleshooting experience, one year of technical troubleshooting experience, and a high school diploma or equivalent.
