Description
Concord is hiring a Helpdesk Analyst for its IT Infrastructure team at its Scottsdale, Arizona office. The role serves as the first point of contact for employees, troubleshooting workstations, printers, networks, and applications; installing and upgrading software and hardware; managing user accounts and access; and documenting recurring issues. The position requires PC hardware troubleshooting, Windows 10/11 and Microsoft Office 365 knowledge, basic network protocol understanding, ticketing-system experience, and 0–2 years of IT-related experience. Benefits include medical, dental, and vision coverage, retirement plans, life insurance, paid time off, family leave, and disability coverage.
