Description
Digital Consultants, LLC is seeking a Help Desk Analyst I to join their IT Technology Development division within the NCIS ITD organization. The role involves initiating and resolving service requests, consulting with users to troubleshoot technical issues, diagnosing problems using historical data, routing calls to specialists, maintaining records, alerting management to recurring issues, and collaborating with system administrators and developers to ensure timely resolution. This position requires strong problem-solving skills and provides excellent customer service.
